Apart from the general netiquette rules, there are also some business netiquette principles. Business netiquette is the professional code of doing business over the internet. It includes the norms and common practices of professional communication.
Business netiquette has more strict rules than the general one. That is why it requires special knowledge and awareness of how to “behave” properly online:
1. Originating e-mail: When originating e-mail, say where you obtained the e-mail address of the person to whom you are writing, or mention the web page name or URL. Many business people have more than one page on the internet and knowing from where or why you are contacting them is helpful. Do not send ‘attachments’ (files attached to an e-mail message) with your e-mail before you have first asked your correspondent if it can be accepted. Always put something in the subject box.
2. Electronic Mailheads and Signatures: Create an e-mail letterhead for formal proposals, contracts, offers, and the like. But use it only when appropriate, to make it clear that the message is from your company, not yourself. Create a signature for consistency. Keep it short and concise. Include your e-mail address in case the signature gets separated from the header. Don't duplicate in your signature any material you have in your e-mailhead.
3. Capitalizing: Business communication requires proper use of written language. It requires proper use of capital letters. Some offices permit - even encourage - all lower-case for internal memos. But, this is rude and slovenly when used for inter-company communications.
4. The Message: Correspondents frequently try hard to be brief. This is desirable, but business messages will usually be longer than personal notes.
5. Don't use “smileys” (:-) ;-) :-/ etc.): These are fine for personal notes but are quite inappropriate for business use. The meaning of your words should be contained within the words themselves, and not need additional explanation with funny faces!
6. Form of Address: When initiating contact, use titles (“Mr.,” “Ms.,” “Ms”) if you wish to be formal--or first name if not--but be prepared to switch your approach if the recipient responds formally. If you are not sure how to address the recipient, do not send a salutation with the first message. Be guided by your correspondent's signature when replying. If both given and family name are signed, it is best to reply formally, but if a single name is used, you may use that name. Use of first names may be adopted later, if the business correspondence takes on characteristics of a personal chat.
2. Electronic Mailheads and Signatures: Create an e-mail letterhead for formal proposals, contracts, offers, and the like. But use it only when appropriate, to make it clear that the message is from your company, not yourself. Create a signature for consistency. Keep it short and concise. Include your e-mail address in case the signature gets separated from the header. Don't duplicate in your signature any material you have in your e-mailhead.
3. Capitalizing: Business communication requires proper use of written language. It requires proper use of capital letters. Some offices permit - even encourage - all lower-case for internal memos. But, this is rude and slovenly when used for inter-company communications.
4. The Message: Correspondents frequently try hard to be brief. This is desirable, but business messages will usually be longer than personal notes.
5. Don't use “smileys” (:-) ;-) :-/ etc.): These are fine for personal notes but are quite inappropriate for business use. The meaning of your words should be contained within the words themselves, and not need additional explanation with funny faces!
6. Form of Address: When initiating contact, use titles (“Mr.,” “Ms.,” “Ms”) if you wish to be formal--or first name if not--but be prepared to switch your approach if the recipient responds formally. If you are not sure how to address the recipient, do not send a salutation with the first message. Be guided by your correspondent's signature when replying. If both given and family name are signed, it is best to reply formally, but if a single name is used, you may use that name. Use of first names may be adopted later, if the business correspondence takes on characteristics of a personal chat.
Немає коментарів:
Дописати коментар