Email Netiquette (continuation)

Today I am going to give some more information to the previous note. It means this time I will finish the list of 10 most important rules of sending email. So pay attention to them:
6. Read the email before you send it: You can make many spelling and grammar mistakes in your email accidentally and a lot of people don't bother to read an email before they send it out. 
7. Do not use email to discuss confidential information: The contents of your email can be easily read by others without your knowledge. So it’s wise to avoid saying anything you wouldn't write on the back of a postcard.
8. Be careful with formatting: Remember that when you use formatting in your emails, the sender might not be able to view formatting, or might see different fonts than you had intended. When using colors, use a color that is easy to read on the background.
9. Do not attach unnecessary files: Sending large attachments can annoy customers and even bring down their e-mail system. If it’s possible try to compress attachments and only send attachments when they are productive. Moreover, you need to have a good virus scanner in place.
10. Take care with rich text and HTML messages: Be aware that when you send an email in rich text or HTML format, the sender might only be able to receive plain text emails. Most email clients however, including Microsoft Outlook, are able to receive HTML and rich text messages.

 

 So, I suppose this note will be the end of my topic about netiquette. I hope all the information was rather interesting for you. Use it, enjoy your communication over the Internet and make new friends easily.

Email Netiquette

We all use email. However not everyone knows how to communicate with its help properly. Dealing with email presupposes taking into consideration all netiquette rules mentioned above plus some new ones.

 

Today I am going to give 5 important rules you should follow when sending email:

1. Answer your e-mail, answer all questions, and pre-empt further questions: Don't leave customers hanging. If they don't receive a response from you within a reasonable amount of time, they will likely take their business elsewhere. If you do not answer all the questions in the original email, you will receive further e-mails regarding the unanswered questions, which will not only waste your time and your customer’s time but also cause considerable frustration.

2. Reply within 24 hours: Get in the habit of replying immediately -- it is the polite thing to do, and the recipient will appreciate a prompt reply. If the email is complicated, just send an email back saying that you have received it and that you will get back to them.

3. Use proper structure & layout: Use short paragraphs and blank lines between each paragraph. When making points, number them or mark each point as separate to keep the overview.

4. Use the BCC (Blind Carbon Copy) field when sending bulk email: If you're sending email to a whole list of people, put their email addresses in the BCC field. That way, the privacy of the recipient is respected, and spammers cannot harvest the email addresses for their dastardly purposes.

5. Use templates for frequently used responses: Some questions you get over and over again. Save these texts as response templates and paste these into your message when you need them.

Business Netiquette

Apart from the general netiquette rules, there are also some business netiquette principles. Business netiquette is the professional code of doing business over the internet. It includes the norms and common practices of professional communication.

Business netiquette has more strict rules than the general one. That is why it requires special knowledge and awareness of how to “behave” properly online:

1. Originating e-mail: When originating e-mail, say where you obtained the e-mail address of the person to whom you are writing, or mention the web page name or URL. Many business people have more than one page on the internet and knowing from where or why you are contacting them is helpful. Do not send ‘attachments’ (files attached to an e-mail message) with your e-mail before you have first asked your correspondent if it can be accepted. Always put something in the subject box.
2. Electronic Mailheads and Signatures: Create an e-mail letterhead for formal proposals, contracts, offers, and the like. But use it only when appropriate, to make it clear that the message is from your company, not yourself. Create a signature for consistency. Keep it short and concise. Include your e-mail address in case the signature gets separated from the header. Don't duplicate in your signature any material you have in your e-mailhead.
3. Capitalizing: Business communication requires proper use of written language. It requires proper use of capital letters. Some offices permit - even encourage - all lower-case for internal memos. But, this is rude and slovenly when used for inter-company communications.
4. The Message: Correspondents frequently try hard to be brief. This is desirable, but business messages will usually be longer than personal notes.
5. Don't use “smileys” (:-) ;-) :-/ etc.): These are fine for personal notes but are quite inappropriate for business use. The meaning of your words should be contained within the words themselves, and not need additional explanation with funny faces!
6. Form of Address: When initiating contact, use titles (“Mr.,” “Ms.,” “Ms”) if you wish to be formal--or first name if not--but be prepared to switch your approach if the recipient responds formally. If you are not sure how to address the recipient, do not send a salutation with the first message. Be guided by your correspondent's signature when replying. If both given and family name are signed, it is best to reply formally, but if a single name is used, you may use that name. Use of first names may be adopted later, if the business correspondence takes on characteristics of a personal chat.

10 Core Rules of Netiquette (continuation)

Last week I started my blog with the top 5 most important netiquette rules. This week I would like to continue this list by giving some more tips. As a result we will get the list of 10 core rules of netiquette. So here are they:
6. Be Yourself: Sometimes people do the things online they would never do in reality. Be ethical and don't break the law. Adhere the behaviour you would use in real life.
7. Tell the Truth in Your Profiles: This will create the best experience. You know the line honesty is the best policy.
8. Be Brief Online: A lot of people are busy. That is why it is important to keep messages short. Don't include more information than you need to include to get your point across. The reader will not only appreciate the brevity of the message, it will save the author’s valuable time typing the message. Remember, keep it short and be brief!
9. Obey Copyright Laws: There are millions of wonderful things online, everyone can find information on just about any topic! However, these things have copyrights and licenses. Copying the works of someone else without permission or saying it is your own will not only ruin your online reputation, but could land you with hefty fines and lawsuits! So better respect others' copyrights!
10. Pay Attention to Language Issues: Improper, inappropriate or bad language may get a participant kicked out or permanently banned from a forum or group. It is also important to remember people from other countries may be participating in the conversation and language barriers may be an issue.

This list of 10 Best Rules of Netiquette will help not only you but others have a much more enjoyable online experience.   

Netiquette: definition & background rules

We all should know how to communicate properly. Communication online has its own rules, too. They are called netiquette.
The word "netiquette" stands for "Internet Etiquette", and  was created to make the Internet experience pleasant for everyone. The most important rule of netiquette is "Think before you post".
Good netiquette means respecting others' privacy and not doing anything online that will annoy or frustrate other people. There are three areas where good netiquette is highly stressed: online chat, e-mail, and newsgroups.  

There is a great number of netiquette rules, but I would like to start with top 5 most important ones.
So they are:
1. The Golden Rule: Treat others the way you would like to be treated yourself. This is an old but a true rule. Avoid obscene jokes, offensive comments and don't send anything that will reflect badly on you or anyone else.
2. DON'T TYPE IN ALL CAPS: It's understood as SHOUTING at people and moreover it hurts our eyes. You can only type in caps a word or two to accentuate something.
3. Use Proper Grammar & Spelling: It is normal when typos and basic spelling mistakes happen because spelling is not always easy, however you should try not to use too much web jargon and to write clear, organized messages.
4. No "Flaming": Sending personal insults and verbal abuse, harassing or insulting someone gives you a bad reputation. This will surely not help you to gain many online friends.
5. Do not Spam: Spam and pop-advertising is not really secure for you.